How can we help?
Find clear answers about signing in, purchases, subscriptions and sharing full access with your partner — or send us a message.
Choose a help topic.
These answers cover the most common questions without asking you to follow a long technical guide.
Login & account
Choose the right sign-in method, use a quick login link or create a new account.
Login help →Purchases & subscriptions
Understand the available upgrade types, billing, cancellation and purchase restoration.
Purchase help →Partner full access
Learn why only one person in a connected pair needs to upgrade.
Partner access →Return in the way that suits you.
Namelie offers several secure ways to return to an existing account. Use the same sign-in method and email address that you used when the account was created.
Continue as a recognised user
If Namelie recognises a previous account on your device, you may see a personalised “Continue as…” option for a quick return.
Sign in with email
Enter the email address and password connected to your Namelie account.
Get a quick login link
Request a secure, time-limited link by email when you prefer not to enter a password. Open the link on the device where you use Namelie.
Use Apple or Google
Choose Sign in with Apple on iPhone or iPad, or Sign in with Google on Android, if that is how you originally created the account.
Create an account if you are new
Choose “Create an account”, then register with your name, email and a password — or continue with Apple on iPhone or iPad, or Google on Android.
If you selected Hide My Email, your Namelie account may use an address ending in privaterelay.appleid.com. Continue with Apple or use that relay address when contacting us about the account.
Choose the access that fits.
Namelie can offer monthly access, annual access and a one-time purchase of the full version. The exact price, currency, renewal terms and any offer are always shown in the App Store or Google Play before you confirm.
Billing and cancellation
Apple processes purchases made on iPhone or iPad. Google Play processes purchases made on Android. Manage or cancel a subscription through the store account used for the purchase. Deleting the app or your Namelie account does not cancel it.
Restore a purchase
Only the person who originally purchased full access can restore it. The paying user must choose “Restore purchases” in Namelie while signed in with the same Apple Account or Google Account that completed the purchase. A connected, non-paying partner has no separate purchase to restore. If the paying user’s access still does not appear, contact us below and include the platform and store order reference — never payment-card details.
Refund requests
Apple and Google normally handle refund decisions for purchases they processed. Their rules and your local consumer rights apply.
One upgrade. Full access for both.
Namelie is designed so connected partners can explore independently and meet at the names they both love.
While your Namelie accounts remain connected, the other partner also receives the full version at no extra charge and can keep swiping, exploring collections and using full-access features. This applies to Namelie’s available payment options.
Both people need their own account
Each partner signs in on their own device, then the accounts are connected inside Namelie. Do not share passwords or Apple/Google credentials.
Access follows the connection
The partner benefit remains available while the two accounts are connected and the paying account has active full access. If the connection ends, the non-paying account loses the shared full access and returns to free access.
If access is missing
Check that the accounts are still connected and that the paying partner is signed into the correct Namelie account. Only the paying partner can restore the purchase. If the issue remains, send us a message.
Still need a hand?
Send a short description of the issue and include the device or platform you use. Please do not send passwords, payment-card details or other sensitive information.
Send us a message
All fields marked * are required.
Frequently asked questions.
Why did my quick login link not work?
Login links are time-limited and normally work once. Request a fresh link, use the newest email and open it on the device where you use Namelie. Also check spam or junk folders.
Why can’t I see my purchase?
Only the paying user can restore a purchase. That person must use the same Apple Account or Google Account that made the purchase, then choose Namelie’s restore option while signed into the intended Namelie account.
Do both partners have to pay?
No. While two Namelie accounts are connected, one partner’s upgrade gives both partners full access at no extra charge.
How do I delete my account?
Use the deletion option in Namelie or submit a verified request on the Delete your Namelie account page.